When is compensation due?

When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €250 per passenger.

What counts as extraordinary circumstances?

Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.

How long do I have to claim?

In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.

Does it apply if my ticket was cheap?

Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €250 regardless of the fare.

Sichuan Airlines

3U 9398

04/01/2026

Cancelled

BKK

NNG

Bangkok

Suvarnabhumi Airport

2h 05min

1265 km

Nanning

Nanning Airport

Preliminary check

This flight falls within the cases that may give a right to compensation.

€250per passenger

Start compensation claim

Flight 3U 9398 on 04/01/2026 from Bangkok to Nanning was cancelled.

For a cancellation, Reg. EC 261/2004 provides compensation unless the airline proves extraordinary circumstances or gave at least 14 days' notice.

Scheduled times

Departure · BKK

02:45

04/01 · GMT+7

19:45 UTC · 03/01

Arrival · NNG

05:50

04/01 · GMT+8

21:50 UTC · 03/01

Actual times

Departure

04:40

04/01 · GMT+7

21:40 UTC · 03/01

Arrival

—

Reliability of the BKK → NNG route

237 flights analysed over 2025-02 → 2026-01

32′

Average delay

17.3%

EC 261 cases

14.3%

Cancelled

834′

Worst delay

On-time performance by time of day

Mattina (06-11)

82% · 6′

Notte (00-05)

3% · 204′

Share of on-time flights and average arrival delay for each time band.

Airlines on this route

Airline	Flights	On time	Avg delay
Sichuan Airlines	88	1%	76′
GX Airlines	54	65%	11′
Spring Airlines	68	96%	3′
Air Central	27	0%	0′

3U 9398 on other days

Arrival delay across the last 12 recorded days

Average delay: 25′On time: 8/12Critical cases: 7

2025-12-212026-01-11

Each bar is one day: the taller it is, the later the flight arrived. Click to open that flight.

Event timeline

03/01 15:26UTC 03/01 08:26Airport
Flight cancelled
- Status changedScheduled → Cancelled

Your rights on this route

Reg. EC 261/2004, art. 7 — the amount depends on flight distance

€250per passenger · 1265 km route

Up to 1,500 km€250

1,500 to 3,500 km€400

Over 3,500 km€600

This is the amount the regulation sets for this distance band. It is not a promise of outcome: it is owed only if the conditions are met (at least 3 hours' arrival delay, cancellation, denied boarding) and the airline cannot prove extraordinary circumstances.

Frequently asked questions

When is compensation due?: When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €250 per passenger.
What counts as extraordinary circumstances?: Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.
How long do I have to claim?: In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.
Does it apply if my ticket was cheap?: Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €250 regardless of the fare.

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Irregularity detected

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