When is compensation due?

When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €250 per passenger.

What counts as extraordinary circumstances?

Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.

How long do I have to claim?

In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.

Does it apply if my ticket was cheap?

Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €250 regardless of the fare.

American Airlines

AA 3631

31/08/2026

Cancelled

ORD

SYR

Chicago

Chicago O'Hare International Airport

974 km

Syracuse

Syracuse Hancock International Airport

TERM.3

TERM.A

Preliminary check

This flight falls within the cases that may give a right to compensation.

€250per passenger

Start compensation claim

Flight AA 3631 on 31/08/2026 from Chicago to Syracuse was cancelled.

For a cancellation, Reg. EC 261/2004 provides compensation unless the airline proves extraordinary circumstances or gave at least 14 days' notice.

Scheduled times

Departure · ORD

14:20

31/08 · CDT

19:20 UTC · 31/08

Arrival · SYR

17:20

31/08 · EDT

21:20 UTC · 31/08

Actual times

Departure

17:07

31/08 · CDT

22:07 UTC · 31/08

Arrival

19:29

31/08 · EDT

23:29 UTC · 31/08

Runway takeoff 17:07Runway landing 19:23

Actual duration 1h 22min

Operator & Codeshare

American Airlines

Operating carrier

Operated on behalf of Operated by Envoy Air on behalf of American Airlines

Also sold as:

ASAS 4731Alaska Airlines
GFGF 4175Gulf Air
JLJL 7435JAL

EU 261/2004 compensation must always be claimed from the operating carrier.

Reliability of the ORD → SYR route

1309 flights analysed over 2025-09 → 2026-08

21′

Average delay

6.3%

EC 261 cases

3.8%

Cancelled

655′

Worst delay

On-time performance by time of day

Mattina (06-11)

80.6% · 13′

Notte (00-05)

50% · 36′

Pomeriggio (12-17)

72.2% · 25′

Sera (18-23)

63.6% · 28′

Share of on-time flights and average arrival delay for each time band.

Airlines on this route

Airline	Flights	On time	Avg delay
United Airlines	625	69%	23′
American Airlines	683	70%	20′

AA 3631 on other days

Arrival delay across the last 16 recorded days

Average delay: 15′On time: 13/16Critical cases: 1

2026-08-192026-09-04

Each bar is one day: the taller it is, the later the flight arrived. Click to open that flight.

Event timeline

31/08 17:16UTC 31/08 22:16Airline
Flight cancelled
- Status changedScheduled → Cancelled

Your rights on this route

Reg. EC 261/2004, art. 7 — the amount depends on flight distance

€250per passenger · 974 km route

Up to 1,500 km€250

1,500 to 3,500 km€400

Over 3,500 km€600

This is the amount the regulation sets for this distance band. It is not a promise of outcome: it is owed only if the conditions are met (at least 3 hours' arrival delay, cancellation, denied boarding) and the airline cannot prove extraordinary circumstances.

Frequently asked questions

When is compensation due?: When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €250 per passenger.
What counts as extraordinary circumstances?: Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.
How long do I have to claim?: In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.
Does it apply if my ticket was cheap?: Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €250 regardless of the fare.

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Irregularity detected

You may be entitled to up to €600

This flight shows irregularities that may entitle you to compensation. Check for free.

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