When is compensation due?

When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €250 per passenger.

What counts as extraordinary circumstances?

Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.

How long do I have to claim?

In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.

Does it apply if my ticket was cheap?

Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €250 regardless of the fare.

Finnair

AY 511

17/08/2026

Arrived

HEL

KEM

Helsinki

Helsinki-Vantaa Airport

1h 35min

603 km

Kemi

Kemi-Tornio Airport

GATE10

BELT1

Preliminary check

These data do not show grounds for compensation. If you suffered other disruption, let us review it.

€250per passenger

Start compensation claim

Flight AY 511 on 17/08/2026 from Helsinki to Kemi arrived on time.

An on-time flight gives no right to compensation under Reg. EC 261/2004. If you faced overbooking, denied boarding or baggage problems, that is assessed separately.

Scheduled times

Departure · HEL

23:00

17/08 · GMT+3

20:00 UTC · 17/08

Arrival · KEM

00:35

18/08 · GMT+3

21:35 UTC · 17/08

Actual times

Actual times for this flight are not in our archive.

Operator & Codeshare

Finnair

Operating carrier

Also sold as:

HOHO 3246Juneyao Air

EU 261/2004 compensation must always be claimed from the operating carrier.

Reliability of the HEL → KEM route

360 flights analysed over 2025-09 → 2026-08

8′

Average delay

2.8%

EC 261 cases

2.8%

Cancelled

125′

Worst delay

On-time performance by time of day

Mattina (06-11)

96.1% · 2′

Pomeriggio (12-17)

75% · 10′

Sera (18-23)

81.8% · 9′

Share of on-time flights and average arrival delay for each time band.

Airlines on this route

Airline	Flights	On time	Avg delay
Finnair	360	80%	8′

AY 511 on other days

Arrival delay across the last 15 recorded days

Average delay: 8′On time: 13/15Critical cases: 1

2026-08-092026-09-01

Each bar is one day: the taller it is, the later the flight arrived. Click to open that flight.

Your rights on this route

Reg. EC 261/2004, art. 7 — the amount depends on flight distance

€250per passenger · 603 km route

Up to 1,500 km€250

1,500 to 3,500 km€400

Over 3,500 km€600

This is the amount the regulation sets for this distance band. It is not a promise of outcome: it is owed only if the conditions are met (at least 3 hours' arrival delay, cancellation, denied boarding) and the airline cannot prove extraordinary circumstances.

Frequently asked questions

When is compensation due?: When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €250 per passenger.
What counts as extraordinary circumstances?: Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.
How long do I have to claim?: In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.
Does it apply if my ticket was cheap?: Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €250 regardless of the fare.

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EU 261/2004 compensation

Experienced a disruption?

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