When is compensation due?

When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €250 per passenger.

What counts as extraordinary circumstances?

Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.

How long do I have to claim?

In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.

Does it apply if my ticket was cheap?

Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €250 regardless of the fare.

JetSmart Chile

JA 5122

28/08/2026

Arrived

BOG

MDE

Bogota

El Dorado International Airport

1h 06min

215 km

Medellin

Jose Maria Cordova International Airport

TERM.2GATEG2

Preliminary check

These data do not show grounds for compensation. If you suffered other disruption, let us review it.

€250per passenger

Start compensation claim

Flight JA 5122 on 28/08/2026 from Bogota to Medellin arrived 17min late.

A delay of 17min stays below the 3-hour threshold Reg. EC 261/2004 sets for compensation. Assistance — and in some cases reimbursement of expenses — is still owed.

Scheduled times

Departure · BOG

08:35

28/08 · GMT-5

13:35 UTC · 28/08

Arrival · MDE

09:41

28/08 · GMT-5

14:41 UTC · 28/08

Actual times

Departure

08:49

28/08 · GMT-5

13:49 UTC · 28/08

Arrival

09:58

28/08 · GMT-5

14:58 UTC · 28/08

Runway takeoff 09:21Runway landing 09:48

+17 min arrival+14 min departureActual duration 1h 09min

Operator & Codeshare

JetSmart Chile

Operating carrier

Operated on behalf of Operated by JetSmart Colombia on behalf of JetSmart Chile

EU 261/2004 compensation must always be claimed from the operating carrier.

Reliability of the BOG → MDE route

12012 flights analysed over 2025-09 → 2026-08

12′

Average delay

2.5%

EC 261 cases

1.9%

Cancelled

695′

Worst delay

On-time performance by time of day

Mattina (06-11)

79.8% · 11′

Notte (00-05)

87.5% · 11′

Pomeriggio (12-17)

76.4% · 13′

Sera (18-23)

73.4% · 14′

Share of on-time flights and average arrival delay for each time band.

Airlines on this route

Airline	Flights	On time	Avg delay
Avianca	5325	74%	12′
LATAM Airlines	3551	77%	11′
JetSmart Chile	1821	74%	15′
Wingo	1305	81%	12′

JA 5122 on other days

Arrival delay across the last 10 recorded days

Average delay: 33′On time: 6/10Critical cases: 0

2026-08-152026-09-01

Each bar is one day: the taller it is, the later the flight arrived. Click to open that flight.

Event timeline

28/08 08:58UTC 28/08 13:58Airline
Schedule update
- Estimated Gate Departure changed 08:52 → 08:49
28/08 08:54UTC 28/08 13:54Other
Flight departed
- Status changedScheduled → Active
- Tail Number changedCC-AWX
- Actual Equipment changed32N

Your rights on this route

Reg. EC 261/2004, art. 7 — the amount depends on flight distance

€250per passenger · 215 km route

Up to 1,500 km€250

1,500 to 3,500 km€400

Over 3,500 km€600

This is the amount the regulation sets for this distance band. It is not a promise of outcome: it is owed only if the conditions are met (at least 3 hours' arrival delay, cancellation, denied boarding) and the airline cannot prove extraordinary circumstances.

Frequently asked questions

When is compensation due?: When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €250 per passenger.
What counts as extraordinary circumstances?: Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.
How long do I have to claim?: In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.
Does it apply if my ticket was cheap?: Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €250 regardless of the fare.

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EU 261/2004 compensation

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