When is compensation due?

When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €600 per passenger.

What counts as extraordinary circumstances?

Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.

How long do I have to claim?

In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.

Does it apply if my ticket was cheap?

Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €600 regardless of the fare.

Kenya Airways

KQ 304

15/12/2025

Arrived

NBO

DXB

Nairobi

Jomo Kenyatta International Airport

5h 15min

3559 km

Dubai

Dubai Airport

TERM.1AGATE21

TERM.1

Preliminary check

These data do not show grounds for compensation. If you suffered other disruption, let us review it.

€600per passenger

Start compensation claim

Flight KQ 304 on 15/12/2025 from Nairobi to Dubai arrived 4 minutes late.

A delay of 4min stays below the 3-hour threshold Reg. EC 261/2004 sets for compensation. Assistance — and in some cases reimbursement of expenses — is still owed.

Scheduled times

Departure · NBO

23:30

15/12 · GMT+3

20:30 UTC · 15/12

Arrival · DXB

05:45

16/12 · GMT+4

01:45 UTC · 16/12

Actual times

Actual times for this flight are not in our archive.

+4 min arrival

Reliability of the NBO → DXB route

175 flights analysed over 2025-01 → 2025-12

34′

Average delay

4.6%

EC 261 cases

1.1%

Cancelled

232′

Worst delay

On-time performance by time of day

Pomeriggio (12-17)

78.9% · 11′

Sera (18-23)

53.3% · 40′

Share of on-time flights and average arrival delay for each time band.

Airlines on this route

Airline	Flights	On time	Avg delay
Kenya Airways	76	29%	64′
Emirates	76	83%	7′
Flydubai	23	74%	19′

KQ 304 on other days

Arrival delay across the last 30 recorded days

Average delay: 43′On time: 10/30Critical cases: 3

2025-11-302025-12-30

Each bar is one day: the taller it is, the later the flight arrived. Click to open that flight.

Your rights on this route

Reg. EC 261/2004, art. 7 — the amount depends on flight distance

€600per passenger · 3559 km route

Up to 1,500 km€250

1,500 to 3,500 km€400

Over 3,500 km€600

This is the amount the regulation sets for this distance band. It is not a promise of outcome: it is owed only if the conditions are met (at least 3 hours' arrival delay, cancellation, denied boarding) and the airline cannot prove extraordinary circumstances.

Frequently asked questions

When is compensation due?: When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €600 per passenger.
What counts as extraordinary circumstances?: Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.
How long do I have to claim?: In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.
Does it apply if my ticket was cheap?: Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €600 regardless of the fare.

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EU 261/2004 compensation

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