When is compensation due?

When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €600 per passenger.

What counts as extraordinary circumstances?

Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.

How long do I have to claim?

In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.

Does it apply if my ticket was cheap?

Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €600 regardless of the fare.

Kenya Airways

KQ 304

28/02/2026

Cancelled

NBO

DXB

Nairobi

Jomo Kenyatta International Airport

5h 15min

3559 km

Dubai

Dubai Airport

TERM.1A

TERM.1

Preliminary check

This flight falls within the cases that may give a right to compensation.

€600per passenger

Start compensation claim

Flight KQ 304 on 28/02/2026 from Nairobi to Dubai was cancelled.

For a cancellation, Reg. EC 261/2004 provides compensation unless the airline proves extraordinary circumstances or gave at least 14 days' notice.

Scheduled times

Departure · NBO

23:30

28/02 · GMT+3

20:30 UTC · 28/02

Arrival · DXB

05:45

01/03 · GMT+4

01:45 UTC · 01/03

Actual times

Departure

23:30

28/02 · GMT+3

20:30 UTC · 28/02

Arrival

05:45

01/03 · GMT+4

01:45 UTC · 01/03

Reliability of the NBO → DXB route

381 flights analysed over 2025-03 → 2026-02

35′

Average delay

7.1%

EC 261 cases

2.4%

Cancelled

490′

Worst delay

On-time performance by time of day

Pomeriggio (12-17)

78% · 9′

Sera (18-23)

54.7% · 43′

Share of on-time flights and average arrival delay for each time band.

Airlines on this route

Airline	Flights	On time	Avg delay
Kenya Airways	166	32%	67′
Emirates	166	81%	7′
Flydubai	49	69%	17′

KQ 304 on other days

Arrival delay across the last 27 recorded days

Average delay: 61′On time: 17/27Critical cases: 19

2026-02-172026-03-15

Each bar is one day: the taller it is, the later the flight arrived. Click to open that flight.

Event timeline

28/02 14:41UTC 28/02 11:41Airline
Flight cancelled
- Status changedScheduled → Cancelled

Your rights on this route

Reg. EC 261/2004, art. 7 — the amount depends on flight distance

€600per passenger · 3559 km route

Up to 1,500 km€250

1,500 to 3,500 km€400

Over 3,500 km€600

This is the amount the regulation sets for this distance band. It is not a promise of outcome: it is owed only if the conditions are met (at least 3 hours' arrival delay, cancellation, denied boarding) and the airline cannot prove extraordinary circumstances.

Frequently asked questions

When is compensation due?: When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €600 per passenger.
What counts as extraordinary circumstances?: Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.
How long do I have to claim?: In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.
Does it apply if my ticket was cheap?: Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €600 regardless of the fare.

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Irregularity detected

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