When is compensation due?

When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €600 per passenger.

What counts as extraordinary circumstances?

Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.

How long do I have to claim?

In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.

Does it apply if my ticket was cheap?

Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €600 regardless of the fare.

Lufthansa

LH 732

09/08/2026

Arrived

FRA

PVG

Frankfurt

Frankfurt Airport

11h 35min

8858 km

Shanghai

Shanghai Pudong International Airport

TERM.1GATEZ23

TERM.2GATED73BELT26

Preliminary check

This flight falls within the cases that may give a right to compensation.

€600per passenger

Start compensation claim

Flight LH 732 on 09/08/2026 from Frankfurt to Shanghai arrived 10h 21min late.

With an arrival delay of 3 hours or more, Reg. EC 261/2004 provides compensation unless the airline proves extraordinary circumstances.

Scheduled times

Departure · FRA

21:30

09/08 · GMT+2

19:30 UTC · 09/08

Arrival · PVG

15:05

10/08 · GMT+8

07:05 UTC · 10/08

Actual times

Departure

08:05

10/08 · GMT+2

06:05 UTC · 10/08

Arrival

01:26

11/08 · GMT+8

17:26 UTC · 10/08

Runway takeoff 08:18Runway landing 01:12

+621 min arrival+635 min departureActual duration 11h 21min

Operator & Codeshare

Lufthansa

Operating carrier

Also sold as:

AZAZ 4902ITA Airways
CACA 6134Air China
NZNZ 4232Air New Zealand

EU 261/2004 compensation must always be claimed from the operating carrier.

Reliability of the FRA → PVG route

1958 flights analysed over 2025-09 → 2026-08

34′

Average delay

9.2%

EC 261 cases

1.1%

Cancelled

1216′

Worst delay

On-time performance by time of day

Mattina (06-11)

79.5% · 25′

Pomeriggio (12-17)

63.8% · 63′

Sera (18-23)

83.3% · 15′

Share of on-time flights and average arrival delay for each time band.

Airlines on this route

Airline	Flights	On time	Avg delay
China Cargo Airlines	259	33%	154′
Lufthansa	704	72%	19′
Air China Cargo	218	19%	20′
China Eastern Airlines	275	76%	18′

LH 732 on other days

Arrival delay across the last 30 recorded days

Average delay: 25′On time: 26/30Critical cases: 1

2026-07-252026-08-24

Each bar is one day: the taller it is, the later the flight arrived. Click to open that flight.

Event timeline

10/08 08:13UTC 10/08 06:13Other
Flight departed
- Estimated Gate Departure changed 08:00 → 08:05
10/08 06:16UTC 10/08 04:16Airline
Schedule update
- Estimated Gate Departure changed 06:14 → 08:00

Your rights on this route

Reg. EC 261/2004, art. 7 — the amount depends on flight distance

€600per passenger · 8858 km route

Up to 1,500 km€250

1,500 to 3,500 km€400

Over 3,500 km€600

This is the amount the regulation sets for this distance band. It is not a promise of outcome: it is owed only if the conditions are met (at least 3 hours' arrival delay, cancellation, denied boarding) and the airline cannot prove extraordinary circumstances.

Frequently asked questions

When is compensation due?: When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €600 per passenger.
What counts as extraordinary circumstances?: Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.
How long do I have to claim?: In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.
Does it apply if my ticket was cheap?: Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €600 regardless of the fare.

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