When is compensation due?

When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €400 per passenger.

What counts as extraordinary circumstances?

Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.

How long do I have to claim?

In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.

Does it apply if my ticket was cheap?

Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €400 regardless of the fare.

Air Cairo

SM 804

31/05/2026

Arrived

MXP

CAI

Milan

Milan Malpensa Airport

3h 45min

2618 km

Cairo

Cairo International Airport

TERM.1

TERM.S

Preliminary check

This flight falls within the cases that may give a right to compensation.

€400per passenger

Start compensation claim

Flight SM 804 on 31/05/2026 from Milan to Cairo arrived 4h 51min late.

With an arrival delay of 3 hours or more, Reg. EC 261/2004 provides compensation unless the airline proves extraordinary circumstances.

Scheduled times

Departure · MXP

21:45

31/05 · GMT+2

19:45 UTC · 31/05

Arrival · CAI

02:30

01/06 · GMT+3

23:30 UTC · 31/05

Actual times

Departure

02:22

01/06 · GMT+2

00:22 UTC · 01/06

Arrival

07:21

01/06 · GMT+3

04:21 UTC · 01/06

Runway takeoff 02:40Runway landing 07:10

+291 min arrival+277 min departureActual duration 3h 59min

Reliability of the MXP → CAI route

641 flights analysed over 2025-06 → 2026-05

57′

Average delay

6.2%

EC 261 cases

0.3%

Cancelled

977′

Worst delay

On-time performance by time of day

Mattina (06-11)

33.3% · 37′

Notte (00-05)

0% · 205′

Pomeriggio (12-17)

18.9% · 68′

Sera (18-23)

26.9% · 51′

Share of on-time flights and average arrival delay for each time band.

Airlines on this route

Airline	Flights	On time	Avg delay
EgyptAir	356	16%	65′
Nesma Airlines	71	4%	61′
Air Cairo	203	33%	45′

SM 804 on other days

Arrival delay across the last 24 recorded days

Average delay: 67′On time: 7/24Critical cases: 2

2026-05-162026-06-14

Each bar is one day: the taller it is, the later the flight arrived. Click to open that flight.

Event timeline

01/06 02:42UTC 01/06 00:42Other
Schedule update
- Estimated Gate Departure changed 02:16 → 02:22
01/06 02:32UTC 01/06 00:32Other
Schedule update
- Estimated Gate Departure changed 02:22 → 02:16

Your rights on this route

Reg. EC 261/2004, art. 7 — the amount depends on flight distance

€400per passenger · 2618 km route

Up to 1,500 km€250

1,500 to 3,500 km€400

Over 3,500 km€600

This is the amount the regulation sets for this distance band. It is not a promise of outcome: it is owed only if the conditions are met (at least 3 hours' arrival delay, cancellation, denied boarding) and the airline cannot prove extraordinary circumstances.

Frequently asked questions

When is compensation due?: When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €400 per passenger.
What counts as extraordinary circumstances?: Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.
How long do I have to claim?: In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.
Does it apply if my ticket was cheap?: Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €400 regardless of the fare.

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Irregularity detected

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