When is compensation due?

When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €400 per passenger.

What counts as extraordinary circumstances?

Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.

How long do I have to claim?

In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.

Does it apply if my ticket was cheap?

Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €400 regardless of the fare.

TAP Air Portugal

TP 838

02/08/2026

Cancelled

LIS

FCO

Lisbon

Lisbon Humberto Delgado Airport

1839 km

Fiumicino

Rome Leonardo da Vinci Fiumicino Airport

TERM.1

Preliminary check

This flight falls within the cases that may give a right to compensation.

€400per passenger

Start compensation claim

Flight TP 838 on 02/08/2026 from Lisbon to Fiumicino was cancelled.

For a cancellation, Reg. EC 261/2004 provides compensation unless the airline proves extraordinary circumstances or gave at least 14 days' notice.

Scheduled times

Departure · LIS

20:15

02/08 · GMT+1

19:15 UTC · 02/08

Arrival · FCO

00:15

03/08 · GMT+2

22:15 UTC · 02/08

Actual times

Departure

21:20

02/08 · GMT+1

20:20 UTC · 02/08

Arrival

01:27

03/08 · GMT+2

23:27 UTC · 02/08

Runway takeoff 21:20

Actual duration 3h 07min

Operator & Codeshare

TAP Air Portugal

Operating carrier

Also sold as:

ADAD 7246Azul
AZAZ 7527ITA Airways
S4S4 8384Azores Airlines

EU 261/2004 compensation must always be claimed from the operating carrier.

Reliability of the LIS → FCO route

1794 flights analysed over 2025-09 → 2026-08

18′

Average delay

1.1%

EC 261 cases

0.8%

Cancelled

320′

Worst delay

On-time performance by time of day

Mattina (06-11)

77.4% · 11′

Notte (00-05)

94.1% · 2′

Pomeriggio (12-17)

54.4% · 21′

Sera (18-23)

53.5% · 25′

Share of on-time flights and average arrival delay for each time band.

Airlines on this route

Airline	Flights	On time	Avg delay
Wizz Air Malta	239	54%	23′
TAP Air Portugal	1144	60%	18′
Ryanair	411	76%	14′

TP 838 on other days

Arrival delay across the last 27 recorded days

Average delay: 20′On time: 16/27Critical cases: 1

2026-07-202026-08-17

Each bar is one day: the taller it is, the later the flight arrived. Click to open that flight.

Event timeline

02/08 21:23UTC 02/08 20:23Airline
Flight cancelled
- Status changedScheduled → Cancelled

Your rights on this route

Reg. EC 261/2004, art. 7 — the amount depends on flight distance

€400per passenger · 1839 km route

Up to 1,500 km€250

1,500 to 3,500 km€400

Over 3,500 km€600

This is the amount the regulation sets for this distance band. It is not a promise of outcome: it is owed only if the conditions are met (at least 3 hours' arrival delay, cancellation, denied boarding) and the airline cannot prove extraordinary circumstances.

Frequently asked questions

When is compensation due?: When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €400 per passenger.
What counts as extraordinary circumstances?: Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.
How long do I have to claim?: In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.
Does it apply if my ticket was cheap?: Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €400 regardless of the fare.

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Irregularity detected

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