When is compensation due?

When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €400 per passenger.

What counts as extraordinary circumstances?

Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.

How long do I have to claim?

In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.

Does it apply if my ticket was cheap?

Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €400 regardless of the fare.

Eurowings

EW 657

12/07/2026

Arrived

SKG

CGN

Thessaloniki

Thessaloniki International Airport

2h 45min

1677 km

Cologne

Cologne Bonn Airport

Preliminary check

These data do not show grounds for compensation. If you suffered other disruption, let us review it.

€400per passenger

Start compensation claim

Flight EW 657 on 12/07/2026 from Thessaloniki to Cologne arrived 29min late.

A delay of 29min stays below the 3-hour threshold Reg. EC 261/2004 sets for compensation. Assistance — and in some cases reimbursement of expenses — is still owed.

Scheduled times

Departure · SKG

22:20

12/07 · GMT+3

19:20 UTC · 12/07

Arrival · CGN

00:05

13/07 · GMT+2

22:05 UTC · 12/07

Actual times

Departure

—

Arrival

00:34

13/07 · GMT+2

22:34 UTC · 12/07

Runway takeoff 23:01Runway landing 00:29

+29 min arrival

Reliability of the SKG → CGN route

108 flights analysed over 2025-08 → 2026-07

20′

Average delay

3.7%

EC 261 cases

2.8%

Cancelled

189′

Worst delay

On-time performance by time of day

Mattina (06-11)

77.4% · 7′

Notte (00-05)

0% · 38′

Pomeriggio (12-17)

50% · 17′

Sera (18-23)

39.5% · 33′

Share of on-time flights and average arrival delay for each time band.

Airlines on this route

Airline	Flights	On time	Avg delay
Eurowings	101	50%	21′

EW 657 on other days

Arrival delay across the last 11 recorded days

Average delay: 47′On time: 3/11Critical cases: 1

2026-06-272026-07-27

Each bar is one day: the taller it is, the later the flight arrived. Click to open that flight.

Your rights on this route

Reg. EC 261/2004, art. 7 — the amount depends on flight distance

€400per passenger · 1677 km route

Up to 1,500 km€250

1,500 to 3,500 km€400

Over 3,500 km€600

This is the amount the regulation sets for this distance band. It is not a promise of outcome: it is owed only if the conditions are met (at least 3 hours' arrival delay, cancellation, denied boarding) and the airline cannot prove extraordinary circumstances.

Frequently asked questions

When is compensation due?: When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €400 per passenger.
What counts as extraordinary circumstances?: Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.
How long do I have to claim?: In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.
Does it apply if my ticket was cheap?: Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €400 regardless of the fare.

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EU 261/2004 compensation

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