When is compensation due?

When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €250 per passenger.

What counts as extraordinary circumstances?

Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.

How long do I have to claim?

In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.

Does it apply if my ticket was cheap?

Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €250 regardless of the fare.

Jetstar

JQ 904

11/01/2026

Cancelled

BNE

TSV

Brisbane

Brisbane Airport

1112 km

Townsville

Townsville Airport

TERM.DGATE32

Preliminary check

This flight falls within the cases that may give a right to compensation.

€250per passenger

Start compensation claim

Flight JQ 904 on 11/01/2026 from Brisbane to Townsville was cancelled.

For a cancellation, Reg. EC 261/2004 provides compensation unless the airline proves extraordinary circumstances or gave at least 14 days' notice.

Scheduled times

Departure · BNE

07:10

11/01 · GMT+10

21:10 UTC · 10/01

Arrival · TSV

09:10

11/01 · GMT+10

23:10 UTC · 10/01

Actual times

Actual times for this flight are not in our archive.

Operator & Codeshare

Jetstar

Operating carrier

Also sold as:

QFQF 5904Qantas

EU 261/2004 compensation must always be claimed from the operating carrier.

Reliability of the BNE → TSV route

846 flights analysed over 2025-02 → 2026-01

11′

Average delay

3.3%

EC 261 cases

3.1%

Cancelled

259′

Worst delay

On-time performance by time of day

Mattina (06-11)

84.7% · 7′

Notte (00-05)

60% · 32′

Pomeriggio (12-17)

71.7% · 14′

Sera (18-23)

72.5% · 13′

Share of on-time flights and average arrival delay for each time band.

Airlines on this route

Airline	Flights	On time	Avg delay
Jetstar	158	65%	13′
Qantas	375	70%	14′
Virgin Australia	313	83%	7′

JQ 904 on other days

Arrival delay across the last 30 recorded days

Average delay: 4′On time: 27/30Critical cases: 1

2025-12-272026-01-26

Each bar is one day: the taller it is, the later the flight arrived. Click to open that flight.

Event timeline

10/01 09:17UTC 09/01 23:17Airline
Flight cancelled
- Status changedScheduled → Cancelled

Your rights on this route

Reg. EC 261/2004, art. 7 — the amount depends on flight distance

€250per passenger · 1112 km route

Up to 1,500 km€250

1,500 to 3,500 km€400

Over 3,500 km€600

This is the amount the regulation sets for this distance band. It is not a promise of outcome: it is owed only if the conditions are met (at least 3 hours' arrival delay, cancellation, denied boarding) and the airline cannot prove extraordinary circumstances.

Frequently asked questions

When is compensation due?: When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €250 per passenger.
What counts as extraordinary circumstances?: Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.
How long do I have to claim?: In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.
Does it apply if my ticket was cheap?: Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €250 regardless of the fare.

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