Jetstar
JQ 904
27/01/2026
BNE
TSV
Brisbane
Brisbane Airport
2h
1112 km
Townsville
Townsville Airport
Preliminary check
This flight falls within the cases that may give a right to compensation.
€250per passenger
Start compensation claimFlight JQ 904 on 27/01/2026 from Brisbane was bound for Townsville, but landed at Cairns.
A diversion is assessed on how late you actually reached your final destination: beyond 3 hours, compensation may be due.
Scheduled times
Departure · BNE
07:10
27/01 · GMT+10
21:10 UTC · 26/01
Arrival · TSV
09:10
27/01 · GMT+10
23:10 UTC · 26/01
Actual times
Departure
07:22
27/01 · GMT+10
21:22 UTC · 26/01
Arrival
10:19
27/01 · GMT+10
00:19 UTC · 27/01
Operator & Codeshare
Jetstar
Operating carrier
Also sold as:
- QFQF 5904Qantas
EU 261/2004 compensation must always be claimed from the operating carrier.
Diversion
Original destination
TSV
Townsville
Landed at
CNS
Cairns
Cairns Airport
Reliability of the BNE → TSV route
846 flights analysed over 2025-02 → 2026-01
11′
Average delay
3.3%
EC 261 cases
3.1%
Cancelled
259′
Worst delay
On-time performance by time of day
Share of on-time flights and average arrival delay for each time band.
Airlines on this route
| Airline | Flights | On time | Avg delay |
|---|---|---|---|
| Jetstar | 158 | 65% | 13′ |
| Qantas | 375 | 70% | 14′ |
| Virgin Australia | 313 | 83% | 7′ |
JQ 904 on other days
Arrival delay across the last 27 recorded days
Each bar is one day: the taller it is, the later the flight arrived. Click to open that flight.
Your rights on this route
Reg. EC 261/2004, art. 7 — the amount depends on flight distance
This is the amount the regulation sets for this distance band. It is not a promise of outcome: it is owed only if the conditions are met (at least 3 hours' arrival delay, cancellation, denied boarding) and the airline cannot prove extraordinary circumstances.
Frequently asked questions
- When is compensation due?
- When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €250 per passenger.
- What counts as extraordinary circumstances?
- Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.
- How long do I have to claim?
- In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.
- Does it apply if my ticket was cheap?
- Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €250 regardless of the fare.
Irregularity detected
You may be entitled to up to €600
This flight shows irregularities that may entitle you to compensation. Check for free.
Start compensation claim