When is compensation due?

When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €600 per passenger.

What counts as extraordinary circumstances?

Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.

How long do I have to claim?

In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.

Does it apply if my ticket was cheap?

Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €600 regardless of the fare.

Lufthansa

LH 732

10/04/2026

Arrived

FRA

PVG

Frankfurt

Frankfurt Airport

11h 35min

8858 km

Shanghai

Shanghai Pudong International Airport

TERM.1GATEB20

TERM.2GATED75BELT29

Preliminary check

This flight falls within the cases that may give a right to compensation.

€600per passenger

Start compensation claim

Flight LH 732 on 10/04/2026 from Frankfurt to Shanghai arrived 10h late.

With an arrival delay of 3 hours or more, Reg. EC 261/2004 provides compensation unless the airline proves extraordinary circumstances.

Scheduled times

Departure · FRA

21:30

10/04 · GMT+2

19:30 UTC · 10/04

Arrival · PVG

15:05

11/04 · GMT+8

07:05 UTC · 11/04

Actual times

Departure

07:35

11/04 · GMT+2

05:35 UTC · 11/04

Arrival

01:05

12/04 · GMT+8

17:05 UTC · 11/04

Runway takeoff 07:48Runway landing 00:51

+600 min arrival+605 min departureActual duration 11h 30min

Operator & Codeshare

Lufthansa

Operating carrier

Also sold as:

CACA 6134Air China
NZNZ 4232Air New Zealand

EU 261/2004 compensation must always be claimed from the operating carrier.

Reliability of the FRA → PVG route

1042 flights analysed over 2025-05 → 2026-04

21′

Average delay

5.5%

EC 261 cases

1.2%

Cancelled

600′

Worst delay

On-time performance by time of day

Mattina (06-11)

71.8% · 20′

Pomeriggio (12-17)

72% · 31′

Sera (18-23)

90.2% · 13′

Share of on-time flights and average arrival delay for each time band.

Airlines on this route

Airline	Flights	On time	Avg delay
China Cargo Airlines	145	55%	72′
Lufthansa	355	67%	19′
Air China Cargo	122	19%	4′
China Southern Airlines	143	3%	12′

LH 732 on other days

Arrival delay across the last 28 recorded days

Average delay: 54′On time: 17/28Critical cases: 5

2026-03-282026-04-25

Each bar is one day: the taller it is, the later the flight arrived. Click to open that flight.

Event timeline

11/04 07:50UTC 11/04 05:50Airline
Flight departed
- Estimated Gate Departure changed 07:41 → 07:35
11/04 07:38UTC 11/04 05:38Airport
Schedule update
- Estimated Gate Departure changed 07:26 → 07:41

Your rights on this route

Reg. EC 261/2004, art. 7 — the amount depends on flight distance

€600per passenger · 8858 km route

Up to 1,500 km€250

1,500 to 3,500 km€400

Over 3,500 km€600

This is the amount the regulation sets for this distance band. It is not a promise of outcome: it is owed only if the conditions are met (at least 3 hours' arrival delay, cancellation, denied boarding) and the airline cannot prove extraordinary circumstances.

Frequently asked questions

When is compensation due?: When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €600 per passenger.
What counts as extraordinary circumstances?: Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.
How long do I have to claim?: In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.
Does it apply if my ticket was cheap?: Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €600 regardless of the fare.

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Irregularity detected

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