When is compensation due?

When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €600 per passenger.

What counts as extraordinary circumstances?

Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.

How long do I have to claim?

In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.

Does it apply if my ticket was cheap?

Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €600 regardless of the fare.

Lufthansa

LH 732

11/07/2026

Arrived

FRA

PVG

Frankfurt

Frankfurt Airport

11h 35min

8858 km

Shanghai

Shanghai Pudong International Airport

TERM.1GATEZ19

TERM.2GATED65BELT27

Preliminary check

This flight falls within the cases that may give a right to compensation.

€600per passenger

Start compensation claim

Flight LH 732 on 11/07/2026 from Frankfurt to Shanghai arrived 10h 09min late.

With an arrival delay of 3 hours or more, Reg. EC 261/2004 provides compensation unless the airline proves extraordinary circumstances.

Scheduled times

Departure · FRA

21:30

11/07 · GMT+2

19:30 UTC · 11/07

Arrival · PVG

15:05

12/07 · GMT+8

07:05 UTC · 12/07

Actual times

Departure

07:30

12/07 · GMT+2

05:30 UTC · 12/07

Arrival

01:14

13/07 · GMT+8

17:14 UTC · 12/07

Runway takeoff 08:06Runway landing 00:55

+609 min arrival+600 min departureActual duration 11h 44min

Operator & Codeshare

Lufthansa

Operating carrier

Also sold as:

AZAZ 4902ITA Airways
CACA 6134Air China
NZNZ 4232Air New Zealand

EU 261/2004 compensation must always be claimed from the operating carrier.

Reliability of the FRA → PVG route

1713 flights analysed over 2025-08 → 2026-07

30′

Average delay

8.4%

EC 261 cases

1.1%

Cancelled

782′

Worst delay

On-time performance by time of day

Mattina (06-11)

78.1% · 23′

Pomeriggio (12-17)

65.3% · 54′

Sera (18-23)

85.3% · 13′

Share of on-time flights and average arrival delay for each time band.

Airlines on this route

Airline	Flights	On time	Avg delay
China Cargo Airlines	229	37%	138′
Lufthansa	613	71%	19′
Air China Cargo	193	20%	11′
China Eastern Airlines	236	77%	15′

LH 732 on other days

Arrival delay across the last 25 recorded days

Average delay: 28′On time: 23/25Critical cases: 2

2026-06-262026-07-26

Each bar is one day: the taller it is, the later the flight arrived. Click to open that flight.

Event timeline

12/07 08:09UTC 12/07 06:09Airline
Flight departed
- Estimated Gate Departure changed 07:15 → 07:30
12/07 06:38UTC 12/07 04:38Airline
Schedule update
- Estimated Gate Departure changed 06:46 → 07:15

Your rights on this route

Reg. EC 261/2004, art. 7 — the amount depends on flight distance

€600per passenger · 8858 km route

Up to 1,500 km€250

1,500 to 3,500 km€400

Over 3,500 km€600

This is the amount the regulation sets for this distance band. It is not a promise of outcome: it is owed only if the conditions are met (at least 3 hours' arrival delay, cancellation, denied boarding) and the airline cannot prove extraordinary circumstances.

Frequently asked questions

When is compensation due?: When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €600 per passenger.
What counts as extraordinary circumstances?: Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.
How long do I have to claim?: In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.
Does it apply if my ticket was cheap?: Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €600 regardless of the fare.

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Irregularity detected

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