When is compensation due?

When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €250 per passenger.

What counts as extraordinary circumstances?

Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.

How long do I have to claim?

In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.

Does it apply if my ticket was cheap?

Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €250 regardless of the fare.

Air New Zealand

NZ 5842

30/12/2025

Cancelled

CHC

NSN

Christchurch

Christchurch International Airport

55min

250 km

Nelson

Nelson Airport

GATED12

Preliminary check

This flight falls within the cases that may give a right to compensation.

€250per passenger

Start compensation claim

Flight NZ 5842 on 30/12/2025 from Christchurch to Nelson was cancelled.

For a cancellation, Reg. EC 261/2004 provides compensation unless the airline proves extraordinary circumstances or gave at least 14 days' notice.

Scheduled times

Departure · CHC

08:00

30/12 · GMT+13

19:00 UTC · 29/12

Arrival · NSN

08:55

30/12 · GMT+13

19:55 UTC · 29/12

Actual times

Departure

08:00

30/12 · GMT+13

19:00 UTC · 29/12

Arrival

—

Operator & Codeshare

Air New Zealand

Operating carrier

Also sold as:

SQSQ 4526Singapore Airlines

EU 261/2004 compensation must always be claimed from the operating carrier.

Reliability of the CHC → NSN route

214 flights analysed over 2025-01 → 2025-12

6′

Average delay

4.2%

EC 261 cases

4.2%

Cancelled

94′

Worst delay

On-time performance by time of day

Mattina (06-11)

93% · 3′

Pomeriggio (12-17)

78.6% · 10′

Sera (18-23)

80.6% · 8′

Share of on-time flights and average arrival delay for each time band.

Airlines on this route

Airline	Flights	On time	Avg delay
Air New Zealand	214	81%	6′

NZ 5842 on other days

Arrival delay across the last 26 recorded days

Average delay: 2′On time: 26/26Critical cases: 1

2025-12-152026-01-14

Each bar is one day: the taller it is, the later the flight arrived. Click to open that flight.

Your rights on this route

Reg. EC 261/2004, art. 7 — the amount depends on flight distance

€250per passenger · 250 km route

Up to 1,500 km€250

1,500 to 3,500 km€400

Over 3,500 km€600

This is the amount the regulation sets for this distance band. It is not a promise of outcome: it is owed only if the conditions are met (at least 3 hours' arrival delay, cancellation, denied boarding) and the airline cannot prove extraordinary circumstances.

Frequently asked questions

When is compensation due?: When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €250 per passenger.
What counts as extraordinary circumstances?: Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.
How long do I have to claim?: In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.
Does it apply if my ticket was cheap?: Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €250 regardless of the fare.

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Irregularity detected

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This flight shows irregularities that may entitle you to compensation. Check for free.

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