When is compensation due?

When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €400 per passenger.

What counts as extraordinary circumstances?

Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.

How long do I have to claim?

In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.

Does it apply if my ticket was cheap?

Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €400 regardless of the fare.

Air Canada

AC 1813

28/12/2025

Cancelled

CUN

YYZ

Cancun

Cancun International Airport

3h 55min

2605 km

Toronto

Toronto Pearson International Airport

TERM.3

TERM.1GATEE79BELT7

Preliminary check

This flight falls within the cases that may give a right to compensation.

€400per passenger

Start compensation claim

Flight AC 1813 on 28/12/2025 from Cancun to Toronto was cancelled.

For a cancellation, Reg. EC 261/2004 provides compensation unless the airline proves extraordinary circumstances or gave at least 14 days' notice.

Scheduled times

Departure · CUN

22:10

28/12 · EST

03:10 UTC · 29/12

Arrival · YYZ

02:05

29/12 · EST

07:05 UTC · 29/12

Actual times

Departure

02:25

29/12 · EST

07:25 UTC · 29/12

Arrival

06:09

29/12 · EST

11:09 UTC · 29/12

Runway takeoff 02:44Runway landing 06:09

Actual duration 3h 44min

Operator & Codeshare

Air Canada

Operating carrier

Operated on behalf of Operated by Air Canada Rouge on behalf of Air Canada

EU 261/2004 compensation must always be claimed from the operating carrier.

Reliability of the CUN → YYZ route

533 flights analysed over 2025-01 → 2025-12

31′

Average delay

7.1%

EC 261 cases

3.6%

Cancelled

369′

Worst delay

On-time performance by time of day

Mattina (06-11)

67.5% · 19′

Notte (00-05)

100% · 0′

Pomeriggio (12-17)

45.4% · 45′

Sera (18-23)

65.5% · 25′

Share of on-time flights and average arrival delay for each time band.

Airlines on this route

Airline	Flights	On time	Avg delay
WestJet	201	49%	34′
Air Canada	153	56%	33′
Flair Airlines	71	59%	30′
Air Transat	76	70%	18′

AC 1813 on other days

Arrival delay across the last 27 recorded days

Average delay: 12′On time: 21/27Critical cases: 4

2025-12-152026-01-11

Each bar is one day: the taller it is, the later the flight arrived. Click to open that flight.

Event timeline

28/12 23:21UTC 29/12 04:21Airport
Flight cancelled
- Status changedScheduled → Cancelled
28/12 20:27UTC 29/12 01:27Airline
Schedule update
- Estimated Gate Departure changed 01:45 → 02:25

Your rights on this route

Reg. EC 261/2004, art. 7 — the amount depends on flight distance

€400per passenger · 2605 km route

Up to 1,500 km€250

1,500 to 3,500 km€400

Over 3,500 km€600

This is the amount the regulation sets for this distance band. It is not a promise of outcome: it is owed only if the conditions are met (at least 3 hours' arrival delay, cancellation, denied boarding) and the airline cannot prove extraordinary circumstances.

Frequently asked questions

When is compensation due?: When the flight reaches its destination at least 3 hours late, is cancelled with less than 14 days' notice, or you are denied boarding due to overbooking. On this route the amount is €400 per passenger.
What counts as extraordinary circumstances?: Events outside the airline's control: prohibitive weather, air traffic control strikes, medical or security emergencies. An ordinary technical fault or a strike by the airline's own staff usually does not qualify.
How long do I have to claim?: In Italy the limitation period is 2 years from the flight date. In other European countries it can run to 5 or 6 years, depending on the law applicable to the carrier.
Does it apply if my ticket was cheap?: Yes. Compensation under Reg. EC 261/2004 depends only on route distance and the disruption suffered, never on the ticket price. On this route it is €400 regardless of the fare.

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Irregularity detected

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